If english is not your native tongue, you did very well with it. Thanks for your support! SuperSix Posts: 4 Joined: January 27th, 2019, 3:07 pm Cutter: Silver Bullet Platinum 24''įirst, no worries on the language skills. I know that's a software problem but I am trying every possible way to solve it. What is a trouble ticket? how can I issue one? In the last week I wrote him about 4-5 emails but the issue is there from September. I also wrote on the forum of craft edge today. Lately, I wrote him at the support email, I know that Sherri wrote him to another email address forwarding my message. Michelle asked him if it was possible to get a serial for it, and he sent an email with it. I got in contact with Brandon in September when I noticed that Scal 4 worked better (I downloaded the trial version). Note: it is the same problem I had with the older version of the OS. Scal 5 works fine, just this problem appears when I push the button. Scal 4 is not supported anymore in Catalina, not sure if it is because of the 32/64 bit issue but it was clearly stated the first time I ran the new OS. That's what I mean with crack, apologies for my low language skills, english is not my mother tongue. This happen all the time I press the button, no matter what else I am doing. So, your best bet for help is still SCAL support but if you can give more information on the specifics of what you are doing, what is happening and what you mean by “cracks†someone may be able to try and help troubleshoot a little bit more.įirst: it cracks, meaning that as soon as you push the print and cut button from the cutter window, the software shut down istantly, it puffs away leaving just a message that an unaspected software closure occured. However, I am aware of others using SCAL 5 on their Macs so I don’t think Catalina update would be causing an issue with it and believe it would be the 64 bit update that was needed by programs. You might check Craftedge’s support pages and/or forum to see if anything is noted there regarding SCAL 4 being 32 bit and thus not working with Catalina update on Mac platform. I don’t know if SCAL 4 was/is based on 32 bit or not, if it is, that would be the problem there. (It hasn’t been updated in years and is essentially an abandoned program.) As a result, if you update to Catalina on the Mac, you definitely lose your ability to use MTC. For example, another cutter program that some of us used previously, MTC, was never upgraded to a 64 bit program. Are you emailing Brandon directly? Using their support email? Logged a trouble ticket? Exactly how are you trying to get help from them? Perhaps it’s not getting through.įinally, I will have to check about SCAL, BUT I do know that with the upgrade to the Catalina OS, the ability to use 32 bit programs on a Mac computer went away and you would not want to update if you had a legacy 32 bit program that had not been upgraded to 64 bit that you still wanted/needed to run. I am not sure why you are not hearing back from them. That said, it appears the problem is with your computer and the SCAL software, so unfortunately, Brandon and the SCAL support are really the best place to get help with the issue. In order to even start to give some suggestions, I would need more detailed information on what you mean by “cracksâ€, and also if the problem is still when trying to do a print and cut, or if either or SCAL5 or SCAL4, is not starting at all. You also noted that it “cracks†when you were attempting to do a “print and cut†previously before upgrading, but SCAL 4 would work but since you have upgraded to Catalina, “it still cracks†and SCAL 4 isn’t working. SuperSix Posts: 4 Joined: January 27th, 2019, 3:07 pm Cutter: Silver Bullet Platinum 24''įirst, I, afraid I don’t know what you mean by the term “the software cracksâ€. I hope to get some answers, thanks for that. How can I solve this issue? Any tip? I already tried to uninstall and reinstall, even if I think I wasn't able to uninstall all the hidden files in my computer. My machine is at the moment useless, I have a work to do, Brandon from Craft Edge is confortably not answering to any of my many emails. In more, the situation now is even worse! With Catalina, SCAL4 is not working anymore! So I cannot just turn to the older version to make things work. I also downloaded the most recent version of SCAL5 (5.030). Last year I solved it by using SCAL4 it surprisingly worked just fine.Īnyway I want to use the last version of the software, and therefore I followed the advise Michelle gave me last year: today I updated the OS (I run now MacOS Catalina 10.15.4). I am experiencing an issue in Scal 5 since last September: as soon as I try to open the print+cut windows, the software cracks without any other info.
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